Leave Mail Action

Last Updated : Jul 15, 2021 |

The Leave Mail action assists the caller to leave a message in the start point's mailbox or in a specified mailbox.

About this task

Click the Mailbox Actions icon.
Click on the callflow where you want the action placed.
Connect the new action to the required result of a preceding action.
Select Leave Mail.
Double-click on the action to display its settings tabs.
The General, Entry Prompts, Reporting and Results tabs are standard tabs available to all actions. See The Start Action and Action Settings Tabs.

Select the Specific tab. Set the options as required.


Setting	Description
Caller's Mailbox	If selected, the mailbox matching the start point of the call is used.
Mailbox	Select or enter the name of the target mailbox. If `?` is entered, voicemail will prompt callers to enter the mailbox number required. Clicking on the … browse button allows selection of the target mailbox from a drop-down list of either Start point or module, System defined variables or Mailbox. The options vary depending on the action and field.
VRL	If selected, specifies that the message should be transferred to the a voice recording library (VRL) application supported by the telephone system. See Voice Recording Library .

The Leave Mail action has Success and Failure results. The use of these depends on which mailbox mode the voicemail server is using.

IP Office mode: Callers in the mailbox follow the results depending on whether they press 0 before or after the leave a message tone respectively. This overrides the mailbox user's Voicemail Reception setting set in the IP Office configuration.
Intuity mode: The results are not used. Callers pressing 0 follow the mailbox user's Voicemail Reception setting set in the IP Office configuration.

For examples of the action in a call flow, see:

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