Mailbox access methods

Last Updated : Jul 15, 2021 |

Mailbox owners can access their mailbox and messages in a number of ways:

Method

Description

IP Office Mailbox Mode

Voicemail Pro can also be set to run in this mode rather than Intuity emulation mode.

Intuity Mailbox Mode

This is the default mode for Voicemail Pro. It provides through a series of spoken prompt menus an IP Officeemulation of many of the Avaya Intuity features.

Visual Voice

This is a system of display menus rather than spoken prompts that can be used to access a mailbox.

one-X Portal for IP Office

Using the voicemail profile in one-X Portal for IP Office application, a user can switch voicemail and voicemail ringback on/off. The one-X Portal for IP Office application also provides full visual access to a user's voicemail and the users can play back and control messages through their computer or phone. one-X Portal for IP Office users can also access their voicemail messages using the portal's Outlook Plugin.

UMS Web Voicemail

Using this method, users can access their mailboxes using a web browser.

UMS IMAP E-mail Access

Using this method, users can access mailbox messages through an IMAP compatible e-mail program.

Outlook UMS

This option allows the user to see and playback their voicemail messages from Microsoft Outlook. It requires the business to use an Exchange server for their user emails.

Gmail UMS

This option allows the user to see and playback their voicemail messages using Google Gmail. This method requires the business to use Google Apps for Work.