Queue Position Action

Last Updated : Dec 10, 2020 |

This action announces the callers position in the hunt group call.

Procedure

  1. Click the Queue Actions icon.
  2. Click on the callflow where you want the action placed.
  3. Connect the new action to the required result of a preceding action.
  4. Select Queue Position.
  5. Double-click on the action to display its settings tabs.
  6. The General, Entry Prompts, Reporting and Results tabs are standard tabs available to all actions. See The Start Action and Action Settings Tabs.
  7. Select the Specific tab. Set the options as required.

    Prompts

    Description

    Custom Number Prompts

    This list is used to add custom queue position number prompts if the default prompts are not wanted. You can add up to 100 prompts (numbers from 0 to 99 can be recorded) for a queue action.

    Prompts played after the position

    This list is used to add any additional prompts that should be played after telling the caller their queue position.
  8. Click OK.
  9. Connect the action's results to following actions as required.

Result

This action has the following result which can be connected to a further action:

  • Next: Route the call to a following action in the call flow. This connection can be followed even after the caller has hung up if the Start action option Complete Sequence has been selected.

Related information
Queue Actions