Goto Action

Last Updated : Nov 09, 2020 |

This action transfers the caller to another call flow start point.

About this task

Procedure

  1. Click the Basic Actions icon.
  2. Select Goto.
  3. Click on the callflow where you want the action placed.
  4. Connect the new action to the required result of a preceding action.
  5. Double-click on the action to display its settings tabs.
  6. The General, Entry Prompts, Reporting and Results tabs are standard tabs available to all actions. See The Start Action and Action Settings Tabs.
  7. Select the Specific tab.

    Setting

    Description

    Please select a node to go to

    Click … to browse to select a start point, module or system defined variable. For short codes, the browse method does not work. Instead enter "Short Codes.xxx" where xxx is the short code key sequence.

    • Select the option Start point or module. Select from the available options.

      • Users - all the users with specific start points are listed.

      • Groups - all the Groups with specific start points are listed.

      • Any default start point.

      • Any available modules.

    • Select the option System defined variables to browse the available call variables.
  8. Click OK.
Related information
Basic Actions