Hunt groups must first be set up in IP Office. You can then use Voicemail Pro to configure the way in which voicemail works for a hunt group. Voicemail provides a number of services for hunt groups.

• Announcements

  If a caller is waiting to be answered, queuing or the hunt group is in out-of-hours mode, voicemail server can provide appropriate greetings to callers. These greetings can be changed through the normal mailbox controls. For details, mailbox users can refer Avaya IP Office Mailbox User Guide or Avaya IP Office Intuity Mailbox Mode User Guide. See Out of hours operation and Configuring announcements .

  • Using Voicemail Pro, queued callers can customize the actions available to them as well as the greeting messages.

  • Voicemail Pro does not control the queuing of calls. Queuing is controlled by the IP Office switch that presents queued and still queued calls at the appropriate times and provides the queue position and ETA data.

• Messaging

  If voicemail for a hunt group is on (the IP Office default), calls to the hunt group are automatically routed to voicemail if all available extensions have been called for a number of seconds. The default time setting is 45 seconds. See Configuring hunt group voicemail.

• Message Waiting Indication

  By default there is no indication on the handset when a hunt group mailbox contains messages and no direct access method to a hunt group mailbox.

  • For hunt group members to receive message indication, an appropriate H source number entry needs to be added. See Configuring Hunt Group Message Waiting Indication.

  • For access by other users an access short code can be used. See Enabling Access to Hunt Group Voicemail with a Short Code .