eMail Action

Last Updated : Dec 10, 2020 |

This action sends a recording to a specific email address.

Procedure

  1. Click the Miscellaneous Actions icon.
  2. Click on the callflow where you want the action placed.
  3. Connect the new action to the required result of a preceding action.
  4. Select eMail.
  5. Double-click on the action to display its settings tabs.
  6. The General, Entry Prompts, Reporting and Results tabs are standard tabs available to all actions. See The Start Action and Action Settings Tabs.
  7. Select the Specific tab. Set the options as required.

    Setting

    Description

    Send e-mail to

    Enter the e-mail address of the recipient.

    Subject

    The subject line for the e-mail.

    Content

    The text to be placed in the e-mail.

    Attach file to e-mail

    Select the recorded file to be attached to the e-mail.

    • If just $ is entered, then the action will use the recording collected by a preceding Leave Mail action or Voice Question action.
  8. Click OK.
  9. Connect the action's results to following actions as required.

Result

This action has the following result which can be connected to a further action:

  • Next: Route the call to a following action in the call flow. This connection can be followed even after the caller has hung up if the Start action option Complete Sequence has been selected.

Related information
Miscellaneous Actions