There are different methods by which callers can be transferred to voicemail. The transfer can be used to route the caller to a specific mailbox to leave or collect messages or to a particular Voicemail Pro start point. The sections that follow describe the use of Voicemail Collect short codes and VM: paths as telephone numbers. These can then be applied to dialing and DSS keys SoftConsole. An example Voicemail Pro module is included which the transferred caller can use to select the extension to which they want to talk or leave a message.

· VM: versus Short Codes

• The VM: method is easier to deploy. For IP Office applications such as SoftConsole, it can be used without the need to access and change the IP Office configuration using IP Office Manager. However, the disadvantage is that VM: cannot be dialed from a physical telephone. Short codes have the advantage that they can be dialed at an extension once set up through IP Office Manager.