The web manager interface can be used to upload and manage custom prompt files. This is done by uploading the WAV files to the VMProCustomPrompts folder shown in the File Manager.

The VMProCustomPrompts folder is not the actual directory used by the Voicemail Pro application. The Apply Prompts icon is used update the prompts available to the voicemail server. When clicked:

• All the prompt files present in the VMProCustomPrompts directory are copied to the Custom Prompts directory (/opt/vmpro/Wavs/Custom Prompts) used by the Voicemail Pro application and accessible from within the Voicemail Pro client.

• This is a one-way synch, with the VMProCustomPrompts directory as the master, that is:

  • It copies any new files to the Custom Prompt directory.

  • It updates any existing files already in the Custom Prompts directory.

  • It deletes from the Custom Prompts directory any files no longer present in the VMProCustomPrompts directory.

• It doesn't support:

  • Files being recorded directly into the Custom Prompts directory using the Voicemail Pro client.

  • Changes to files in the Custom Prompts directory using the Voicemail Pro client.

  • The custom numeric prompts used by Queue Position actions. Those can only be added through the actions own settings menu.

Applying prompts from web manager is not supported whilst the Voicemail Pro client is also connected to the voicemail service.