The Entry Prompts tab is used to select the prompts to be played before the action performs its main role. Multiple prompts can be added and the order in which they are played adjusted.

This tab is shown for the Start action in calls flows. However, it should not be used as settings applied to the Start action are ignored and should instead be applied through the first other added to the call flow.

• When accessing voicemail prompts, voicemail variables can be used in both the path an filename for the prompt. For example:

  • If the prompts Greeting1.wav and Greeting2.wav etc. are recorded, an action set to play Greeting$KEY.wav plays the greeting prompt that matches the current value of $KEY.

  • By recording custom prompts for different languages with the same file name but placed in appropriately named language sub-folders, the variable $LOC can be used in an action's prompt file path to play the correct language version of the prompt.

  • For announcements, the formats [GREETING]\<name>_Queued and [GREETING] \<name>_StillQueued can be used, where <name> is replaced by the hunt group or user name.

• Add Prompt: Clicking or double-clicking an existing listed prompt starts Wave Editor. Use the editor to record and play prompts through the voicemail server computer or through an extension on the system. You can select an existing prompt or specify a new file name and then record the new prompt.

• Edit Prompt: Edit the details of the currently highlighted prompt using the Wave Editor.

• Delete Prompt: Delete the currently highlighted prompt from the play list. Note that the actual prompt file is not deleted from the server.

• Move Prompt: Move the position of the currently highlighted prompt in the play list.

• Allow prompts to be interrupted by Tones: If selected, the callers can press tone keys to make selections during the playing of the actions entry prompts.

The Edit Play List action can be used in call flows to record a specified prompt. This helps you to create call flow options where the voicemail user can record prompts themselves to reflect changes in operation.