Conditions provide a method to check and branch a call flow based on the date or day of the week or the value of a variable.
Within the voicemail call flow, a condition can be checked using a
Test Condition action. According to whether the condition is currently true or false, callers can then be routed to different actions.
Conditions are constructed from a set of basic elements. These elements can be combined within a single condition to create complex rules. For example, the week planner can be used to define a company's standard working hours and then combined with the calendar to define exception days such as public holidays.