In this call flow example, an auto-attendant has been created to assist callers to order books. The book details are held within a Microsoft Access database. Callers will be able to enter either the ISBN or the Author's name. The title and cost of the item will be looked up and displayed to assist the caller in making a decision to purchase the item. If the caller decides to purchase the book, they will be able to enter their credit card details and a contact number.

Example of the database used in the call flow.