Voicemail Pro can be used in a wide range of languages. For external callers, the Voicemail Pro tries to match the Locale setting of the IP Office system. For internal callers, if they have a different user locale in their user setting, Voicemail Pro tries to match that language. With centralized Voicemail Pro, the default locale is that of the central IP Office. If users on the remote IP Office want different language prompts, each of their user locales must be changed separately.
If prompts for a required language are not installed, Voicemail Pro has a set of rules that it follows to find the best alternate language. See Supported languages. For example:
If prompts are not available for users with their locale set to French Canadian, the server looks for French prompts instead.
If French prompts are not installed, it looks for English US and finally English UK.
The language played to a caller can also be changed during a call. This is achieved using a Select System Prompt action. See Changing the Language of System Prompts.
