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Administering IP Office Voicemail Pro

Table of Contents

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  • Notices
  • The Voicemail Pro Client
    • Voicemail Pro administration overview
      • Number of simultaneous users
      • Unified Communications Module Voicemail Pro
      • Toll Fraud Consideration
      • Voicemail Pro licenses
      • Text-to-Speech
      • Downloading the client installer from the server
    • Logging In
      • Logging into voicemail
      • "Confirm callflow download" Message
      • The "Continue offline" message
      • Switching between online and offline mode
      • Logging out
      • Closing the client
    • Administrator account types
      • Editing IP Office security users
        • Viewing and adjusting rights group settings
        • Changing service user membership
      • Local Administrator Accounts
        • Editing local administrators account
        • Changing your password
    • The Voicemail Pro client window
      • Using the Navigation and Details Panes
      • Distributed Voicemails
      • Users and groups
      • Eventing Notification
      • Outcalls
      • Alarms
        • Configuring alarm settings
      • Toolbar icons
      • Viewing Call Flows as Text
      • Saving call flow changes
      • About
  • Callflow Editing
    • Call Flow Start Points
      • Default start points
      • Using start points
      • Adding a start point for a short code
      • Editing a start point
      • Deleting a start point
      • Renaming a user/group/short code
    • Call Flow Actions
      • Available Callflow Actions
      • Editing Actions
        • Adding an action
        • Editing an action
        • Deleting an action
      • Call Flow Action Connections
        • Adding a connection
        • Deleting a connection
    • Using the Wave Editor
      • Recording a new prompt
      • Selecting a prompt
    • Modules
      • Creating Modules
      • Adding a Module to a Callflow
      • Running a Module Directly
      • Default Modules
        • Enabling a module
        • Editing a default module
        • Reseting a module
    • Conditions
      • Staring a condition editor
      • Adding a new condition
      • Adding elements to a condition
      • Editing elements
      • Changing logic setting of conditions
      • Changing the condition name
      • Deleting elements and conditions
      • Calendar introduction
        • Adding a calendar element
        • Week planner introduction
        • Adding a week planner element
      • Adding a condition element
      • Adding a compare element
      • Call flow example
    • Advanced Editing
      • Including other files in voicemail server
      • Import or export data
        • Importing Data Voicemail Pro
        • Exporting data Voicemail Pro
  • Callflow Actions
    • Callflow Actions
    • The Start Action and Action Settings Tabs
      • The Start Action
      • Action 'General' Settings Tab
      • Action 'Entry Prompts' Settings Tab
      • Action 'Specific' Settings Tab
      • Action 'Reporting' Settings Tab
      • Action 'Results' Settings Tab
    • Basic Actions
      • Generic Action
      • Speak Text Action
      • Menu action
      • Goto Action
      • Disconnect Action
      • Home Action
      • Module Return Action
    • Generic Action commands
      • Generic: Arithmetic Evaluation
      • Generic: Change Callers Priority
      • Generic: Change User or Group Configuration
      • Change User or Group Configuration Parameters
      • Generic: Clear Counter
      • Generic: Counter Decrement
      • Generic: Counter Increment
      • Generic: Generic "Free Format" Command
      • Generic: Set Counter
      • Generic: Set CPxx Value
      • Generic: String Manipulation
      • Generic Action: String Manipulation Operations and Examples
      • Generic: Set Interdigit Delay
    • Mailbox Actions
      • Get Mail Action
      • Leave Mail Action
      • Listen Action
      • Voice Question Action
      • Campaign Action
    • Configuration Actions
      • Edit Play List Action
      • Record Name Action
      • Personal Options Menu Action
      • Select System Prompt Language Action
    • Telephony Actions
      • Variable Routing Action
      • Route Incoming Call Action
      • Call Status Action
      • Transfer Action
      • Whisper Action
      • Call List Action
      • Dial by Name Action
      • Assisted Transfer Action
      • Alphanumeric Collection Action
      • Park and Page Action
      • Predictive Call Script Action
    • Miscellaneous Actions
      • eMail Action
      • Open Door Action
      • Alarm Set Action
      • Clock Action
      • Post Dial Action
      • Remote Call Flow Action
    • Condition Actions
      • Test Condition Action
      • Set User Variable Action
      • Test User Variable Action
      • Test Variable Action
      • Increment and Test Counter Action
      • Decrement and Test Counter Action
    • Database Actions
      • Database Open Action
      • Database Execute Action
      • Database Get Data Action
      • Database Close Action
    • Queue Actions
      • Queue ETA Action
      • Queue Position Action
  • Variables
    • Call variables
      • Available call variables
      • Call Data
      • Using variables in file names
      • Speaking variables to callers
    • User Variables
      • Managing User Variables
      • Using user variables in call flows
      • Using a User Variable as a Call Variable
      • Branching a call flow using a variable
  • Mailbox Access and Control
    • Mailbox management
      • Personal distribution lists
        • Configuring a user's distribution lists
      • Configuring a user's outcalling settings
      • Disabling a mailbox
      • Clearing a mailbox
    • Message waiting indication
      • Configuring other user MWI
      • Configuring hunt group message waiting indication
      • Configuring system conference MWI
    • User voicemail access
      • Setting the mailbox password rules
      • Adding a voicemail collect button
      • Creating a Visual Voice Button
      • Giving Users Access from Any Extension
      • Giving Users Access from an External Location
      • Creating a Trusted Location
    • Hunt group voicemail
      • Configuring hunt group voicemail
      • Configuring hunt group message waiting indication
      • Configuring group broadcast
      • Using a Short Code to Collect Voicemail
      • Out of hours operation
      • Configuring announcements
      • Recording announcements
      • Customizing announcements
      • Configuring queuing for a hunt group
      • Customize a hunt group call flow
    • Mailbox access methods
      • Short code controls
      • Intuity mode
      • IP Office mode
      • one-X portal for IP Office
      • Visual voice
      • Visual voice controls
      • UMS IMAP
      • Gmail UMS
      • Outlook UMS
    • Remote voicemail notification
      • Callback
        • Channel restrictions
        • Setting Up call back
        • Default callback start point
          • Setting the user's callback number
          • Using a Personal Options Menu Action
      • Outcalling
        • Enabling/Disabling Outcalling
        • Configuring a user's outcalling settings
  • Server Administration
    • System Preferences
      • Changing server preferences
      • 'General' System Preferences
      • 'Directories' System Preferences
      • 'Email' System Preferences
        • MAPI Service preferences
        • MAPI preferences
        • SMTP sender overview
        • SMTP receiver preferences
      • 'Housekeeping' System Preferences
      • 'SNMP Alarm' System Preferences
      • 'Outcalling' System Preferences
      • 'Voicemail Recording' System Preferences
      • 'Backup & Restore' System Preferences
      • 'Syslog' System Preferences
    • Administration
      • Configuring failback option
      • Voicemail shutdown/suspend
      • International time zone support
    • Client Backup and Restore
      • Immediate Backups
        • Backup options descriptions
      • Scheduling Backups
        • Backup options descriptions
      • Restoring Backups
  • Recording Calls
    • Recording Calls
      • Call recording warning
        • Switching the recording warning on or off
        • Hiding the auto record indication
      • Setting the maximum recording length
      • Getting Caller Consent
        • Getting Caller Consent example
    • Voice recording library
      • Setting the VRL Recording Format
      • Media Manager
      • Centralized Media Manager
    • Manual call recording
      • Setting manual recording options
      • Setting a DSS key for manual recording
      • Using short codes
      • Customizing Manual Recording
    • Automatic call recording
      • Setting automatic recording options for a user
      • Setting automatic call recording for a hunt group
      • Setting automatic call recording for an incoming call route
      • Setting automatic call recording for an outgoing account call
      • Setting automatic call recording for a system conference
      • Customizing Auto Recording
  • Examples
    • Voicemail Pro examples
    • Routing calls to voicemail
      • Routing calls to voicemail
      • Transferring Calls to Voicemail
      • Using Short Codes to Access Voicemail
      • Using VM: to access voicemail
      • Voicemail telephone numbers
      • Setting extension using Voicemail Pro module
        • Creating a matching short code
        • Using the Module
    • Announcements
      • Mandatory announcement example
      • Personal announcements
    • Change Language
      • Supported languages
      • Call locale resolution
      • Changing the language of system prompts
      • Changing the language of custom prompts
    • Using text-to-speech (TTS)
      • Installing local TTS speech engines
      • Enabling Google Speech TTS
      • Using the Speak Text Action
      • Text to speech SSML controls
        • Using SSML Tags
        • SSML XML Tags
      • Setting Up Text To Speech to Read Email
      • Configuring email reading
    • Mobile twinning
      • Creating the call flow example for mobile twinning
      • Creating a short code to test the call flow
    • Database connection
      • Database Support
      • Example Database Scenario
      • Retrieve data from the database
        • Database open action
        • Executing database action
        • Database get data action
      • Return data from the database
        • Speak book title
      • Enter details into the database
        • Collecting callers detail
    • Dial by Name
      • Example Call Flow
      • Adding a short code
      • Adding a record name module
      • Using the name table
      • Changing full names
    • Campaigns
      • Manage campaigns
        • Starting the campaign wizard
        • Creating a new campaign
        • Modifying a campaign
        • Deleting a campaign
      • Customer prompts
      • Customer menu
      • Campaign Identification
      • Accessing campaign results
        • Campaign park slots
        • Assigning a campaign to a programmable button
        • Using the unPark call function
    • Support for callers with impaired hearing
      • Install Voicemail Pro TTY Prompts
      • Changing user locale
      • Advice for mailbox owners using a TTY device
      • Changing the Language Setting for a TTY Device
  • Using Web Manager
    • Using Web Manager
    • Configuring server preferences
      • General
      • Email
      • Gmail Integration
      • Housekeeping
      • SNMP Alarm
      • Outcalling
      • Voicemail Recording
      • Syslog
      • Alarms
      • User Group
      • Backup config
    • Custom prompt management
      • Uploading prompts
      • Copying a prompt
      • Renaming a prompt
      • Deleting custom prompts
      • Retrieving a deleted prompt
      • Uploading Prompts to the Voicemail Server
    • Backup and restore using Web Manager
      • Backing up using web management
      • Restoring a backup using web management
    • Offline Call Flow Editing
      • Downloading the Voicemail Pro Windows client
      • Downloading the Call Flow for Offline Editing
      • Editing an Offline Call Flow
      • Uploading the Edited Call Flow
  • Advanced Server Configuration
    • Centralized Voicemail Pro
      • Centralized Voicemail
      • Fallback IP Office Control
      • Backup Voicemail Server Operation
        • Manual Failback
        • Graceful Failback
        • Automatic Failback
      • Distributed Voicemail Servers
      • Combined Options
      • Installation Notes
    • Gmail integration
    • Exchange server integration
      • Configuring exchange server
      • Configuring the Voicemail Pro to use EWS
      • User configuration
        • Adding a user mailbox to the access group
        • Configuring the user for exchange integration
      • Multi-Domain Configuration
        • IIS Configuration
        • Web Manager Configuration
      • Exchange mailbox operation
    • Fax server configuration
      • Configuring fax server
      • Setting the voicemail pro system fax number
      • Setting up Fax Forwarding
      • Setting up user defined fax number
      • Route fax calls using a menu action
      • Configuring an analog extension number for fax use
      • Configuring Castelle fax server
  • Appendix
    • Example Voicemail Prompts
      • English Non-Intuity Prompts
      • US English Intuity Prompts
    • Voicemail Server Logging
      • SMTP logging
      • Voicemail Pro Syslogs
  • Further Help
    • Additional Help and Documentation
      • Additional Manuals and User Guides
      • Getting Help
      • Finding an Avaya Business Partner
      • Additional IP Office resources
      • Training
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Administering IP Office Voicemail Pro
Telephony Actions

Telephony Actions

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Last Updated : Oct 22, 2020 |
Avaya IP Office
Administering
Administrator
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These actions relate to telephony functions such as call transfers.

Related information
Variable Routing Action
Route Incoming Call Action
Call Status Action
Transfer Action
Whisper Action
Call List Action
Dial by Name Action
Assisted Transfer Action
Alphanumeric Collection Action
Park and Page Action
Predictive Call Script Action
Send Feedback

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