By default, Voicemail Pro automatically creates a voicemail mailbox for each user and hunt group in the IP Office configuration. It is also defaulted to use voicemail to record a message if a user or hunt group call is not answered. There are a number of ways that use of voicemail to record messages can be disabled if it is not required for a particular user or hunt group. These are:

• Disabling IP Office Using a Mailbox for Unanswered Calls: Within the IP Office configuration, each user and hunt group has a Voicemail On setting. When enabled, IP Office will use voicemail to record a message if a call is not answered. Disabling this option stops the IP Office from using the mailbox to record messages for unanswered calls, instead calls continue ringing. Other voicemail users can still manually forward callers and messages to the mailbox.

  • IP Office users can change their Voicemail On settings themselves by dialing short codes (*18 for on, *19 for off) or through one-X Portal for IP Office.

• Intuity Accept Call Answer: If the voicemail server is set to Intuity mode, users can set their mailbox to no longer accept calls using the Accept call answer setting (select 5, 7, 1 after logging into the mailbox). Callers directed to the mailbox by IP Office hear Sorry, the mailbox you have reached is no accepting messages at this time. Please disconnect.

• Customized Leave Mail: A customized call flow can be setup for a user or group's Leave start point (or all users and groups using the Default Start Points). That call flow can direct redirect messages to another mailbox or a range of other actions. The Collect start point can also be customized.

• Voicemail Server Disable Mailbox: All operation and usage of a mailbox can be disabled on the voicemail server.