0-9, *, #

Use the dialing digits check boxes to indicate the DTMF tones for which connections are required.

The Add icon can be used to add additional digits and digit strings. If a sequence is added, check the associated box before you click OK. The sequence must be unique. For example, if 5 is selected, no other sequence that begins with 5 can be used. The Delete icon can be used to remove a digit or digit string.

• ? = Any Digit: The ? character can be used to represent any digit (except * and #). For example, 123??? can be used for any six digit string starting with 123.

• $ = Any Sequence of Digits: The $ character can be used to match any sequence of digits for which there is no other match. Key press entry is ended either by the caller pressing # or 5 seconds after the last digit dialed.

• F = For Fax Calls: The F letter can be used to automatically detect any incoming fax calls. Once detected, the calls can be routed to another number. See Routing Fax Calls Using a Menu Action .

Speech Recognition Keywords

This option is available of subscription systems with Google Speech selected as their TTS (see Enabling Google Speech TTS). Selecting a digit and then clicking this control allows entry of keywords to be used for automatic speech recognition.

• The keywords must be unique. The same word cannot be used for another key.

• Up to 3 keywords are supported per key, separated by commas. Note that using more keywords in total reduces the chances of a match.

• Avoid using proper names. These are less likely to be matched as they may not match existing words in the speech recognition dictionaries used by Google.

• Encourage matches by ensuring that the keywords are part of the announcements played to callers. For example, Say whether you want Sales or Support rather than Say what department you want.

No of Retries

This option assists you to specify the number of retries a caller can make if they make an invalid entry or if the timeout occurs.

Timeout

If selected, the voicemail server will wait for the specified number of seconds for a valid digit. In case of a timeout, Voicemail Pro will either wait for a retry or if the No of Retries has been reach, it will follow the Timeout result connection within the call flow.

Invalid Entry

If selected, if the caller enters an invalid digit, the voicemail server will either wait for a retry or if the No of Retries has been reach, it will follow the Invalid result connection within the call flow.

Prompt

You can associate a prompt with the Timeout and Invalid Entry options. If a prompt is specified, before a retry the prompt is played before a retry. Use the … to access the Wave Editor (see Using the Wave Editor).

Play tone before ASR

If enabled, the caller is played a tone when automatic speech recognition match occurs.