By default, users can dial *17 to access their voicemail from their own extensions. The controls available to the users then depend on which Default Telephony Interface mode the voicemail system is running: Intuity or IP Office.
Additional telephone access methods
The basic access from their own telephone can be enhanced or varied using the following options:
Method
Description
Using the Messages button on their telephone
If their extension is a trusted extension, they can access their messages without entering a voicemail code by pressing the Messages button. See Creating a Trusted Location.
Using a Voicemail Collect button
A button can be programmed for users to collect voice messages from their telephones. If their extension is a trusted extension, they can access their messages without entering a voicemail code See Giving Users Button Access to VoicemailAdding a voicemail collect button .
Using Visual Voice
Users can be given a display menu to use for access to their mailboxes. The menu provides a user with options to listen to messages, send messages, and change the greetings and password. See Adding a voicemail collect button .
Using a short code
Short codes can be created so the users can be given access to their mailboxes from locations other than their office desks. When they call the mailboxes, they will be prompted to enter their access codes. See Giving Users Access from Any Extension and Voicemail Telephone Numbers.
Outcalling
Users can also receive notification of new voicemail messages at either their extensions or at other locations. To receive notification of new messages a user needs to configure the outcalling. See Outcalling .
Application access
In addition to access via their telephone, the user may be able to access their messages using an IP Office supported application:
Method
Description
one-X Portal for IP Office
Using the voicemail profile in one-X Portal for IP Office application, a user can switch voicemail and voicemail ringback on/off. The one-X Portal for IP Office application also provides full visual access to a user's voicemail and the users can play back and control messages through their computer or phone. one-X Portal for IP Office users can also access their voicemail messages using the portal's Outlook Plugin.
User Portal
The IP Office user portal application allows users to access their voicemail messages and call recordings.
UMS Web Voicemail
Using this method, users can access their mailboxes using a web browser.
UMS IMAP E-mail Access
Using this method, users can access mailbox messages through an IMAP compatible e-mail program.
Outlook UMS
This option allows the user to see and playback their voicemail messages from Microsoft Outlook. It requires the business to use an Exchange server for their user emails.
Gmail UMS
This option allows the user to see and playback their voicemail messages using Google Gmail. This method requires the business to use Google Apps for Work.
