Generic Action

Last Updated : Mar 25, 2024 |

The Generic action can be used to play a prompt to the caller. It can also be used to enter custom commands for the voicemail server. The maximum length for the string is 128 characters.

You can enter the Voicemail Pro generic commands either as traditional "free format" text strings such as SAVE:$KEY or through using a series of data fields to set the parameters for the required string.

Procedure

  1. Click the Basic Actions icon.
  2. Select Generic.
  3. Click on the callflow where you want the action placed.
  4. Connect the new action to the required result of a preceding action.
  5. Double-click on the action to display its settings tabs.
  6. The General, Entry Prompts, Reporting and Results tabs are standard tabs available to all actions. See The Start Action and Action Settings Tabs.
  7. Select the Specific tab. Set the options as required.

    • The fields available will vary according to the selected type of generic command. For further details of each command, see Generic Action commands.

    Command

    Description

    Arithmetic Evaluation

    Perform a mathematics operation on existing variables and save the result as a call variable .

    Change Callers Priority

    Change the priority of a call before it is presented to a hunt group.

    Change User or Group Configuration

    Get or change the current status of a range of user and hunt group settings.

    Clear Counter

    Return one of the $COUNTER variables to 0.

    Counter Decrement

    Decrement one of the 15 $COUNTER variables.

    Counter Increment

    Increment one of the 15 $COUNTER variables.

    Generic "Free Format" Command

    Enter a command as a plain text string. The commands in this list and other action can be executed using text strings.

    Set Counter

    Set one of the 15 $COUNTER variables to a specific value.

    Set CPxx Value

    Set the value of one of the 15 $CP variables.

    String Manipulation

    Extract or change the string stored in an existing variable and save the result as a call variable.

    Set Interdigit Delay

    Change the delay value between the dialing of digits for subsequent actions in a call flow.

Result

This action has the following result which can be connected to a further action:

  • Next: Route the call to a following action in the call flow. This connection can be followed even after the caller has hung up if the Start action option Complete Sequence has been selected.

Related information
Basic Actions