Blocking or unblocking Calling Party Name on Mac and mobile clients

Last Updated : Aug 07, 2023 |

About this task

You can block or unblock the calling party number and administered name when making external calls. When a user receives Calling Party Name (CPN) blocked calls, Avaya Workplace Client blocks the calling party information and replaces it with a hard-coded text.

If you activate Block My Number and the following occurs:

  • The called party activates Call Forward, the call rings on the redirected destination as anonymous.

  • The called party activates Call Forward Busy/No Answer, the call rings first on the called number as anonymous. When the call redirects to the destination number, the redirected number does not display the identity of the calling party.

  • Use the Desk Phone or Other Phone mode, the called party cannot view your identity.

Procedure

  1. Do one of the following:

    • On Avaya Workplace Client for Mac, select Features Manager.

      Avaya Workplace Client for Mac displays the Feature Manager screen.

    • On mobile clients, on the Avaya Workplace Client menu, select Features.

      Avaya Workplace Client displays the Features screen.

  2. To block a number, do the following:
    1. Select Block My Number.
    2. In the Block My Number for field, enter the number.
    3. Select OK.

    If you dial the blocked number, Avaya Workplace Client hides the calling party number and the administered name, provided your administrator properly configures the trunk. The calling party number and the administered name are hidden only for that specific call. Avaya Workplace Client does not permanently hide the calling party number or the administered name.

  3. To unblock a number, do the following:
    1. Select Unblock My Number.
    2. In the Unblock My Number for field, enter the number.
    3. Select OK.

    Avaya Workplace Client displays the calling party number and the administered name.

    Note:

    Use the calling party number unblock buttton when a block is administered at the trunk level.