Viewing the agent call history on Windows clients

Last Updated : Jun 01, 2023 |

About this task

If your administrator configures the:

  • Bridged Line Appearance (BLA) feature on your extension, the call logs display additional information for BLA calls.

  • Agent Service feature on your extension, the call logs display additional information of agent calls such as Vector Directory Number (VDN) name or number.

  • Offline Call Journaling feature, you have a consistent view of call logs irrespective of the device login state.

Note:

Avaya Workplace Client does not display the:

  • Incoming Direct Agent Calls (DAC) logs with DAC information. However, you can view these logs in the Agent Service Calls filter.

  • Outgoing call logs from agent or station to VDN number or agent ID in the Agent Service Calls filter.

  • Centralized incoming agent call logs with VDN name or number information. However, you can view these logs in the Your history filter after you log out and log in.

Procedure

  1. Go to the History screen.
  2. Filter the call history by using the following options:

    • All History

    • Missed Calls

    • Outgoing Calls

    • Incoming Calls

    • Voicemails

    Avaya Workplace Client displays the relevant call history.

  3. To further filter the call history, click Filter Call Domain.
  4. Click the following:

    • Your History: To access personal history logs.

    • Bridged Line Calls: To access BLA call logs.

    • Agent Service Calls: To access agent call logs.