Avaya Workplace Client for Android on Google Chromebook

Last Updated : Dec 29, 2021 |

With a laptop form factor, low power consumption, and a low-price target, Chromebooks were initially aimed to be multimedia devices focused on web browsing. With the introduction of Chrome OS version M53, you can now access the whole Android applications catalog from the Google Play Store on Chromebooks.

Chromebooks have started becoming productivity devices. As Avaya Workplace Client for Android was designed with mobiles in mind, the Workplace experience on Chromebook was reviewed and enhanced in the following areas:

  • Window mode support was added for Chromebooks: Workplace used to be a full-window mode application only. With this enhancement, you can now use the application in a free-form window, with all the facilities a desktop user would expect, such as minimizing, maximizing, and resizing.

  • Incoming call notifications experience was enhanced for Chrome OS.

  • Keyboard support was enhanced.

With Avaya Workplace Client for Android 3.13, Contact Center features are introduced to expand the productivity capabilities of the application further while running on Chromebooks:

  • Keep device screen awake when Avaya Workplace Client is running in the foreground.

  • Configure Avaya Workplace Client to answer a call automatically.

  • Suppress incoming call notifications.

Installing certificates for Avaya Workplace Client for Android on Google Chromebook

About this task

Avaya recommends that you install certificates on Google Chromebook using the automatic configuration process. However, if you need to manually install certificates on Google Chromebook, use this procedure.

Before you begin

  • Install Avaya Workplace Client for Android from Play Store.

  • Get the certificates from your administrator.

Procedure

  1. On Google Chromebook, click Settings > Advanced > Privacy and security > Apps > Google Play Store.
  2. Click Manage Android preferences > Security & location > Credentials > Install from SD card.
  3. Go to the location of the certificates.
  4. Click the certificate type as *.crt, *.cer, and click Open.
  5. Provide a name for the certificate.
  6. Click OK.
  7. To validate the certificate installation, click Manage Android preferences > Security & location > Credentials > Trusted credentials > User.

    The User credentials screen displays the certificates.

Limitations with Avaya Workplace Client for Android on Google Chromebook

These are the limitations:

  • Double-clicking in Avaya Workplace Client on Google Chromebook does not produce the same result as double-clicking in Avaya Workplace Client on an Android mobile device. Hence, single click in all tabs of the client on Google Chromebook instead of double-clicking.

  • You cannot toggle between different audio devices while using Avaya Workplace Client on Google Chromebook. Only one audio device is available on the user interface. However, you can change the audio device selection from the Chrome OS settings.

  • Video call resolution is 180 pixels on Google Chromebook. Hence, video call performance on Google Chromebook with dual-core AMD processors is poor. Avaya Workplace Client functions slowly, and the video stutters.