Configuring the Not Ready state on Windows clients from the Button Module screen

Last Updated : Jun 14, 2023 |

About this task

If your availability state is Available or On a call and you do not want to receive an Automatic Call Distribution or agent call, use this procedure to change your availability state to Not Ready, that is, AUX. However, you continue to receive Unified Communications calls.

Tip:

You can use the Not Ready state for short breaks, such as a lunch break.

If your administrator preconfigures the auxiliary work reason codes, you cannot specify the auxiliary work reason codes by using this procedure.

Before you begin

Your administrator must configure the:

  • Aux Work button for your extension.

  • Option to specify whether reason codes are not needed, optional, or mandatory. For this procedure, reason codes are optional.

  • Number of digits that you must enter as a reason code.

Procedure

  1. Click Button Module icon.

    Avaya Workplace Client for Windows and Avaya Workplace Client for Mac display the Button Module screen.

  2. Click Aux Work.
  3. Type a single or double-digit number depending on the configuration.

    If your administrator configures the default reason code and you do not type a number, Avaya Workplace Client still changes your availability state to Not Ready.

  4. Click OK.

    • If your availability state is Available, the feature button indicator turns green to indicate that your availability state is now Not Ready.

    • If your availability state is On a call, the feature button indicator displays the blinking state. After the call ends, the feature button indicator turns green to indicate that your availability state is now Not Ready.