When a user A makes a call to user B who has forwarded calls to user C, then:

1. User A can view:

   • User C in the call appearance.

   • The name and number of user B in the call history.

2. User B can view:

   • The name and number of user A as a missed call and the reason for missing the call in the call history.

   Avaya Workplace Client displays the reason for missing the call if the call goes to coverage to station, if all call appearances are busy, or if you configure one or more of the following features: Call Forward, Call Forward Busy/No Answer, Enhanced Call Forward, or Limit Number of Concurrent Calls.

3. User C can view:

   • The name and number of user A in the call history.

   • The name and number of user B and the reason for forwarding the call in the call history.

   • The name or number of user B and the reason for forwarding the call, if available, are displayed at the top of the call appearance.

   Avaya Workplace Client displays the reason for forwarding the call if the user who forwarded the call has enabled Forward Calls Busy/No Answer.