Changing your presence status manually

Last Updated : Nov 23, 2021 |

About this task

Use this procedure to update your Avaya Workplace Client presence status manually.

You can also choose to have your status updated automatically by selecting the Automatic option. For example, if your presence status is Automatic and:

  • You are available, your presence status is updated automatically to Available(Auto).

  • You lock your device, your presence status is updated automatically to Away(Auto).

Before you begin

  • Ensure that your administrator has not hidden all presence states using automatic configuration.

  • Ensure that your administrator has disabled agent presence.

  • You are not logged in as an agent.

Procedure

  1. On the Top of Mind screen, tap the presence status indicator.
  2. In the My Presence area, select the presence status.
  3. Select one of the following presence states to indicate your availability:

    • Automatic

    • Available

    • Busy

    • Unavailable: If Client Enablement Services is enabled and VoIP is disabled

    • Away: If VoIP is enabled

    • Do Not Disturb: If VoIP is enabled

    • Out of office

    • Offline