In Call Centers that integrate a telephone system and an agent's desktop, a screen pop is a window or dialog box that separately opens on the desktop. The screen pop displays information for a call simultaneously sent to that agent's telephone. Screen pop is an essential feature for agents as they must perform work on certain web pages, sites, or accessible URLs. Hospital nurses and hospitality employees increasingly use screen pops

With Avaya Workplace Client for Windows, administrators can configure screen pops for incoming and outgoing calls for Contact Center and Unified Communications users.

When Avaya Workplace Client for Windows triggers a rule, a screen pop appears and a URL opens in an internal or external browser. The internal browser requires the WebView2 Runtime component on your machine. If you do not install this component, any requests to display a web page in the internal browser result in the page URL being displayed in the external browser instead.

If there are multiple screen pops, you can view each screen pop in a separate tab of the internal browser. You can navigate back and forth through the browser history of the current tab. Also, you can click the Reload or Stop button to refresh or stop loading the web page in the current tab.

To dock and undock the Web Browser window for screen pop from Avaya Workplace Client, you can use the and options on the Web Browser window. By default, the Web Browser window is undocked from Avaya Workplace Client. If you dock both Button Module and the Web Browser window, Avaya Workplace Client displays one of Button Module and the Web Browser window. Use the option to switch from Button Module to the Web Browser window. Use the option to switch from the Web Browser window to Button Module.