Agent functionality from Button Module

Last Updated : Sep 29, 2025 |

Contact Center agent features on Windows and Mac platforms are available through Button Module and require a feature license. On Avaya Workplace Client for Windows, you can also use some agent features from the Agent bar even if Button Module is disabled but you have a valid WebLM. The Contact Center agent features in Avaya Workplace Client for Windows and Avaya Workplace Client for Mac are available with a feature license that is not included with the Core or Power Suite license or subscription.

Avaya Workplace Client for Windows supports the following Contact Center (CC) agent feature buttons:

  • Agent Login and Agent Logout: Agent Login and Agent Logout are the same buttons. After you log in as an agent, the Agent Login button changes to Agent Logout. To use the CC agent capabilities with Avaya Workplace Client, you must log in as an agent.

  • Auto In and Manual In: To change the availability state from After Call Work (ACW) or Not Ready to Available.

  • After Call Work: To change the availability state to ACW.

  • Aux Work: To change the availability state to Not Ready.

  • Call Work Code: To send call work codes to the Avaya Call Management System, when the agent is on an active call or in ACW state.

  • Queue Status: To view the queue statistics for the associated skill.

  • Service Observe: To listen in and possibly talk on calls to extensions, attendants, agents, or VDNs.

  • Skill Set: To update your skill set based on your acquired skills.

  • Supervisor Assist: To speed dial your supervisor, and to easily add or transfer a held call to your supervisor.

  • User To User Information: To view the Adjunct/Switch Application Interface User-to-User Information (ASAI UUI) data that Communication Manager provides about a specific Vector Directory Number (VDN) call or direct agent call.

  • Logout Override: To override the system driven logout event, when you want to extend your working hours.

  • VuStats: To view the statistics for agents, skills, VDNs, and trunk groups.

Avaya Workplace Client for Mac supports the following Contact Center (CC) agent feature buttons:

  • Agent Login and Agent Logout: Agent Login and Agent Logout are the same buttons. After you log in as an agent, the Agent Login button changes to Agent Logout. To use the CC agent capabilities with Avaya Workplace Client, you must log in as an agent.

  • Auto In and Manual In: To change the availability state from After Call Work (ACW) or Not Ready to Available.

  • After Call Work: To change the availability state to ACW.

  • Aux Work: To change the availability state to Not Ready.

  • Call Work Code: To send call work codes to the Avaya Call Management System, when the agent is on an active call or in ACW state.

  • Logout Override: To override the system driven logout event, when you want to extend your working hours.

  • Skill Set: To update your skill set based on your acquired skills.

  • User To User Information: To view the Adjunct/Switch Application Interface User-to-User Information (ASAI UUI) data that Communication Manager provides about a specific Vector Directory Number (VDN) call or direct agent call.

  • VuStats: To view the statistics for agents, skills, VDNs, and trunk groups.

If your administrator enables greetings, you can select or add a new greeting for incoming calls using Avaya Workplace Client for Windows. Avaya Workplace Client supports greetings for Contact Center and Unified Communications users.

You can view screen pops for incoming and outgoing calls if your administrator performs the screen pop configuration. Avaya Workplace Client for Windows supports screen pops for Contact Center and Unified Communications users. A screen pop is a window or dialog box that separately appears on the desktop. Screen pop is an essential feature for agents as they need to perform work on certain web pages, sites, or specific accessible URLs. Screen pops are also increasingly used by hospital nurses and hospitality employees.