Using Avaya Workplace Client, you can:

• Make audio or video calls.

• Access call control functionality, such as mute, hold, resume, or end calls.

• Merge or transfer calls.

• Answer calls on your mobile device if EC500 is configured. You can also choose to extend calls or send all calls to your EC500 device.

• Join or answer calls from multiple devices if MDA or Dual Registration is configured.

• Escalate from an audio call to a video call, a point-to-point call to a conference call, or an IM session to a call.

  When you receive a call, you can drag and relocate the call notification pop-up from the bottom of the screen to any desired location on the screen. Avaya Workplace Client remembers the last location and displays the call notification pop-up at the same location on the screen. You can also drag and relocate all incoming calls including Bridged Line Appearance (BLA), Call pickup, Team button notification pop-ups, and other calls. If you reset or reconfigure Avaya Workplace Client, the first incoming call notification is displayed at the bottom of the screen by default.

  When the call is active, you can copy and paste the name and number of the caller from the call appearance.

  Note:

  You can escalate an IM session to a call only if Avaya Aura® Device Services or LDAP is provisioned by your administrator.