Enabling the work mode on mobile clients

Last Updated : Aug 05, 2020 |

About this task

Use this procedure to enable the Auto In or Manual In work mode.

Tip:

You can dial a feature access code to enable the Auto In or Manual In work mode.

Depending on the mode that you select and the configuration by your administrator, when you end the active call, your agent state changes automatically to Available or After Call Work.

Before you begin

Your administrator must configure the Auto In and Manual In buttons for your extension.

Procedure

  1. On the Agent bar, tap Customer Service Menu.

    Avaya Workplace Client displays the Agent Login screen.

  2. Tap one of the following:

    • Auto In

    • Manual In

  3. Save the changes.