Managing controlled clients from the Deskphones and Softphones screen on Windows clients

Last Updated : Jun 03, 2023 |

About this task

You can log in to Avaya Workplace Client as a controlling client on a standalone computer or a Citrix session. Multiple deskphone and soft phone devices can register with the same extension, and all these devices can act as controlled clients. As a controlling client, Avaya Workplace Client displays the list of these controlled clients on the Deskphones and Softphones screen.

Before you begin

Your administrator must enable the desk phone shared control multiple clients parameter.

Procedure

  1. In the Avaya Workplace Client settings of a controlling client, click User Preferences > Deskphones and Softphones.
  2. You can do the following:

    • Connect to an endpoint: Click Drop-down next to the model of a deskphone or soft phone, and click Connect.

    • Disconnect from an endpoint: Click Drop-down next to the model of a deskphone or soft phone, and click Disconnect.

    • Identify an endpoint: Click Drop-down next to the model of a deskphone or soft phone, and click Identify.

      After completing the identification process, you can view a message on your local device.

    • Delete the name of a deskphone or soft phone: In the Name field, click Delete icon.

    • Update the name of a deskphone or soft phone: Update the existing name in the Name field.

  3. Save the changes.

    Avaya Workplace Client displays the list of connected, controlled clients when you go to Manage audio and video devices > Place and Receive Calls Using >My Softphone or My Deskphone.