Managing visual voice mails

Last Updated : Sep 28, 2022 |

About this task

With visual voice mail, you can view the name of the person who sent the voice mail and the time when the voice mail was sent. You can listen to, call back, mark as read or unread, and delete voice mails.

If you have unread voice mails, Avaya Workplace Client displays Message Waiting Indicator.

Note:

Avaya Workplace Client supports visual voice mail with Avaya Messaging Server. Avaya Workplace Client also supports visual voice mail with Avaya Aura® Messaging if you integrate with Client Enablement Services.

Before you begin

  • Your administrator must configure the Voicemail number field on System Manager.

  • You must enable and log in to Avaya Cloud Services.

    Ensure that the email address you use for Avaya Cloud Services and the Username (handle) that you use to log in to Avaya Workplace Client are the same.

  • You must install a media player and latest audio player drivers on your system to listen to voice mail.

Procedure

  1. Do one of the following:

    • On the Top of Mind screen, in the History area, select Message Waiting Indicator next to an unread voice mail.

    • On the History screen, identify and select the unread visual voice mail to hear.

    Avaya Workplace Client opens the voice mail player.

  2. To listen to the voice mail, select Play.
  3. Do one or more of the following:

    • To call the voice mail sender, select Call.

    • To view the voice mail history details, select Voice mail history details.

    • To delete the voice mail, select Delete.