Other Phone mode overview

Last Updated : Jan 19, 2024 |

You can use the Other Phone mode when you are working from your home office or other remote location. You can make and handle audio calls through Avaya Workplace Client, while using a separate telephone line at your remote location to speak and listen.

If you make a call using Avaya Workplace Client when the Other Phone mode is active, your other phone device rings. You must then answer the call using the other phone device to initiate the call to the remote party. If the remote party answers the call, the audio call between the other phone device and the remote party is established.

If you receive a call on Avaya Workplace Client when the Other Phone mode is active:

  • There is no audible ringing on Avaya Workplace Client. However, your other phone device rings.

  • You can view an incoming call notification on Avaya Workplace Client.

  • The Answer button is inactive on Avaya Workplace Client. However, you can answer the call using the other phone device.

  • The Ignore button is active on Avaya Workplace Client. You can dismiss the incoming call notification on Avaya Workplace Client and stop the ringing alert on the other phone device.

    You can view the ignored call in the Avaya Workplace Client call stack. If the remote party does not end the call, you can choose to click the Answer button in the call stack. The other phone device then starts ringing and you can answer the call using the other phone device.

You can pause, resume, and end a call using Avaya Workplace Client when the call is active on the other phone device.

In the Other Phone mode, you can merge calls, manage conference calls, perform collaboration, and answer hunt group calls. You can also use the following call redirection features:

  • Send All Calls

  • Extend Calls

  • Forward Calls

Note:

In the Other Phone mode, you cannot use the following features:

  • Bridge Line Appearance

  • Call Pickup

  • Team Button

  • Join MDA Call

  • Call park or call unpark

The incoming call that rings on the cellular number is EC500 simultaneous ring call and not the Other Phone mode call if:

  • EC500 and the Other Phone mode are active

  • The EC500 cellular number is the same as the Other Phone mode number

To receive calls on the Other Phone mode number instead of the EC500 cellular number, disable the EC500 simultaneous ring feature on the Other Phones screen. You can then use the call control features on the Other Phone mode number using Avaya Workplace Client. If EC500 and the Other Phone mode are active, and the EC500 cellular number is different from the Other Phone mode number, an incoming call rings on both these numbers.

Adding other phone numbers to desktop clients

About this task

Use this procedure to add other phone numbers to desktop clients.

Note:

The other phone numbers that you add are saved locally. Hence, these other phone numbers are unavailable with MDA or other devices.

Before you begin

To view the EC500 option for other phone numbers with Mobile labels, your administrator must configure the EC500 simultaneous ring feature.

Procedure

  1. In the Avaya Workplace Client settings, click User Preferences > Other Phones.
  2. Click Add Phone.

    Avaya Workplace Client adds a new phone entry with Other as the default label.

  3. Optional To use the Home or Mobile label, click Drop-down next to the Other label and click the label to use.
  4. In the Number field, type another phone number.
  5. Optional To enable or disable the EC500 simultaneous ring feature, click EC500 if using the Mobile label.

    To ensure the best experience, disable the EC500 simultaneous ring feature when using the Other Phone mode with the same mobile number.

  6. Save the changes.

Updating an other phone number on desktop clients

Procedure

  1. In the Avaya Workplace Client settings, click User Preferences > Other Phones.
  2. Update the phone number.
  3. Save the changes.

Deleting an other phone number on desktop clients

Procedure

  1. In the Avaya Workplace Client settings, click User Preferences > Other Phones.
  2. Next to the other phone number to remove, click Remove Other Phone icon.
  3. Save the changes.

Enabling the Other Phone mode

About this task

Use this procedure to enable the Other Phone mode and use desktop clients for audio calls. By default, the desktop client uses your computer for audio calls.

Before you begin

Configure other phones.

Procedure

  1. On Avaya Workplace Client, click Manage audio and video devices.
  2. In the Place and Receive Calls Using field, click Other Phone.
  3. Click any of the available phones.

    Avaya Workplace Client enables the Other Phone mode.

Related information
Adding other phone numbers to desktop clients