Using the Send-NN feature on Avaya Workplace Client

Last Updated : Feb 26, 2024 |

About this task

You can alter the displayed phone number and the name of the calling party to appear as a different number than the actual origin. The Send-NN feature enables you to control the caller ID displayed during outgoing calls.

The Send-NN button offers two variants:

  • Permanent (P) Variant: When you configure and enable the Send-NN button with the P variant, all outgoing calls display a changed identity. You can establish multiple Send-NN buttons using the P variant. You can activate only one Send-NN button at a time. If you activate a new Send-NN button to exhibit a different identity, the previously activated Send-NN button is deactivated.

  • Transient (T) Variant: When you configure and enable the Send-NN button with the T variant, the user is prompted to enter the extension of the destination party to initiate the call. Transient mode is a temporary mode. You must always select the Send-NN button to show the alternate number and name for each call.

Before you begin

  • Your administrator must configure the Send-NN feature for your extension.

Procedure

  1. To use the Send-NN button, do one of the following:

    • On Avaya Workplace Client for Windows: Click Button Module icon.

      Avaya Workplace Client for Windows displays the Button Module screen.

    • On Mobile clients: On the Avaya Workplace Client menu, tap Features.

  2. Do one of the following:

    • Select the Send-NN (P) button.

    • Select the Send-NN (T) button and enter the extension of the destination party to initiate the call.