Viewing the call quality statistics

Last Updated : May 13, 2019 |

About this task

Use this procedure to know the call quality statistics, such as audio codec, round trip time, media encryption type, packets received, and packets transmitted.

Call quality statistics are only available when a call is in progress.

Procedure

Do one of the following:

  • On mobile clients: While on a call, press and hold the timer on the call.

  • On desktop clients: While on a call, select More and then select Call Statistics.