Team Button overview

Last Updated : Sep 11, 2020 |

Avaya Workplace Client on mobile platforms and Avaya Workplace Client for Windows support the Team Button feature. With this feature, at the monitoring station, you can do the following:

  • View the state of a monitored station.

  • View all calls that ring on the monitored station and selectively answer any.

  • Speed dial, that is, place a call, to the monitored station.

  • Blind transfer any call to the monitored station.

  • Configure the audible ringing and visual alert notification.

Monitoring Station

The station which is used to monitor the state of another station. This is the station that displays the Team Button.

Monitored Station

The station whose state is being monitored.

Using the Team Button feature on mobile clients

About this task

Use this procedure only on the monitoring station.

If contact matching functionality is available, you can view the presence and contact name of the monitored station. Additionally, the monitored station’s call line displays one of the following call states:

  • Idle: Indicates the absence of active calls.

  • On a call: Indicates there are one or more active calls.

  • Incoming: Indicates there is an incoming call.

Before you begin

Ensure that your administrator has configured the Team Button feature for your extension.

Procedure

  1. On the Avaya Workplace Client menu, tap Team.
    Tip:

    On the Team screen, you can perform quick actions on a monitored station entry.

    • On iOS devices, depending on the OS version, you might be able to swipe left, swipe right, full swipe to the left, and full swipe to the right to trigger different actions.

    • On Android devices, you can press and hold to view the different actions that you can perform.

  2. For a monitored station entry, tap More.

    If the following features are active on the monitored station, the screen displays the Incoming Call Feature is On text:

    • Send All Calls

    • Call Forwarding

    • Enhanced Call Forwarding

  3. Tap the following depending on the monitored station’s call line:

    • Call <Monitored_Station>: Speed dial to the default endpoint.

      This option is only available for the Idle and On a call states. You can only make an audio call using speed dial. If your administrator configures the Team Button feature with priority ringing, the user at the monitored station can differentiate between the normal and team calls.

    • Answer Incoming Call for <Monitored_Station>: Answer the incoming call for this station.

      Only available for the Incoming call state. If there is more than one incoming call, a single tap displays a menu with a list of incoming calls. You must choose the call you want to answer.

    • Transfer Call: Blindly transfer the active call.

      Only available when you have minimum one active call at the monitoring station. For more than one active call, a single tap displays a menu with a list of active calls. You must choose the call you want to transfer.

  4. Optional If the monitored station includes active Incoming Call Features and you tap Call <Monitored_Station>, depending on the Team Button configuration, you might be able to tap one of the following:

    • Override: Overrides Call redirection and continues your call.

    • Call with redirection: Calls with redirection.

    • Cancel: Cancels your call.

  5. In the Call Notification Options area:

    • To configure audible ringing, tap Audible Ringing.

      If your administrator configures the Team Button feature with no ringing, Avaya Workplace Client disables the audible ringing option.

    • To configure the visual alert notification, tap Visual Alert Notification.

      If your administrator disables the visual alert notification setting, Avaya Workplace Client disables this option.

  6. Save the changes.

Using the Team Button feature on Avaya Workplace Client for Windows

About this task

Use this procedure only on the monitoring station.

If contact matching functionality is available, you can view the presence and contact name of the monitored station. Additionally, the monitored station’s call line displays one of the following call states:

  • Idle: Indicates the absence of active calls.

  • On a call: Indicates there are one or more active calls.

  • Incoming: Indicates there is an incoming call.

Before you begin

  • Ensure that your administrator has configured the Team Button feature for your extension.

  • Your administrator must enable the blind transfer option.

Procedure

  1. On Avaya Workplace Client, click Features Manager and then click Team.
  2. Hover the cursor on a monitored station entry.

    If the following features are active on the monitored station, Call redirection replaces the Presence icon on the hovered line:

    • Send All Calls

    • Call Forwarding

    • Enhanced Call Forwarding

  3. Click the following depending on the monitored station’s call line:

    • Speed dial: Speed dial to the default endpoint.

      This option is only available for the Idle and On a call states. You can only make an audio call using speed dial. If your administrator configures the Team Button feature with priority ringing, the user at the monitored station can differentiate between the normal and team calls.

    • Answer incoming call: Answer the incoming call for this station.

      This option is only available for the Incoming call state. If there is more than one incoming call, a single click displays a menu with a list of incoming calls. You must choose the call you want to answer.

    • Blind transfer: Blindly transfer the active call.

      This option is only available when you have minimum one active call at the monitoring station. For more than one active call, a single click displays a menu with a list of active calls. You must choose the call you want to transfer.

    • Notifications: Configure the audible ringing and visual alert notification.

      If your administrator configures the Team Button feature with no ringing, Avaya Workplace Client disables the audible ringing option.

      If your administrator disables the visual alert notification setting, Avaya Workplace Client disables this option.

  4. Optional If the monitored station includes active Call redirection features and you click Speed dial, depending on the Team Button configuration, you might be able to click one of the following:

    • Override: Overrides Call redirection and continues your call.

    • Call with redirection: Calls with redirection.

    • Cancel: Cancels your call.