You can configure Screen Pop on Avaya Workplace Client to open a desktop application or a web URL in an external or internal browser based on your requirement.
Name |
Description |
Name |
Use this field to enter a name for the new Screen Pop rule. |
Type |
The field to specify whether you want to open a desktop application or a web URL in an external or internal browser. If you select Application, you need to locate and select the application in the Application field. |
URL |
Use this field to enter the URL of the Web program containing reference to a Web program and the call-related data in a Web program format. For example, to view the customer database program, in the URL field, type http:// internal.widgets.com/db/customers.exe. |
Applicable Parameters List |
You can set the following parameters for the Screen pops:
<n> to pass the name of the other party on the call. <m> to pass the phone number of the other party on the call. <p> to pass the digits (prompted digits) the caller selected while processing through a vector. <v> to pass the VDN name through which the call connects. <u> to pass User-to-User-Information (UUI) that Communication Manager collects from a centralized application.
Note:
UUI length is limited to 32 bytes for H.323 stations. SIP stations support UUI length up to 128 bytes.
During screen pop configuration, the UUI information that passes to a screen pop contains special characters such as $ or @. Ensure that you use the apostrophe characters ' ' so that Avaya Workplace Client can pass the characters correctly to a third party application such as PowerShell. Add apostrophe ' ' characters, so that PowerShell ignores the special characters and processes the parameters correctly.
Example:
Without escaping special characters: <u>
With escaping: '<u>'
In case the UUI contains special characters, then use '<u>' or else use <u>.
<s> to pass the time when Avaya Workplace Client accepts the call. <e> to pass the time when Avaya Workplace Client ends the call. <d> to pass the current date when Avaya Workplace Client receives the call. <a> to pass the current AgentId. If agent is offline, then <a> parameter is skipped. <i> to pass the current StationId. <ucid> to pass the unique call id. <vdntime> to pass the duration the call was on VDN call. This parameter is supported in SIP mode. <asai> to pass associated ASAI. This parameter is supported in SIP mode.
|
Trigger |
The field to indicate when the program must trigger the Screen Pop :
|
VDN-Only Trigger |
A field to trigger screen pop when a VDN call arrives |
VDN |
When VDN-Only Trigger is active, you need to define the VDN name. |
