Viewing call history

Last Updated : Apr 06, 2022 |

About this task

Avaya Workplace Client groups the call log entries based on the processing of extension number for the remote address, which Avaya Workplace Client receives from the server.

If your administrator has configured the:

  • Bridged Line Appearance (BLA) feature on your extension, the call logs display additional information for BLA calls.

  • Offline Call Journaling feature, you have a consistent view of call logs that are generated whether a device is logged in or not.

Procedure

  1. Go to the History screen.
  2. Filter the call history using the following options:

    • All History

    • Missed Calls

    • Outgoing Calls

    • Incoming Calls

    • Voicemails

    Avaya Workplace Client displays the relevant call history.

  3. To further filter the call history, select Filter.
  4. Select or clear the following:

    • Your History: To access personal history logs.

    • Bridged Line Calls: To access BLA history logs.

  5. Save the changes.