Enabling the work mode on Windows clients from the Button Module screen

Last Updated : Jun 14, 2023 |

About this task

Use this procedure to enable the Auto In or Manual In work mode.

Depending on the mode that you select and the administrator configuration, when you end the active call, your agent login state changes automatically to Available or After Call Work.

Before you begin

Your administrator must configure the Auto In and Manual In buttons for your extension.

Procedure

  1. Click Button Module icon.

    Avaya Workplace Client for Windows and Avaya Workplace Client for Mac display the Button Module screen.

  2. Click one of the following:

    • Auto In

    • Manual In

    Your agent login state changes to Available, and the Auto In or Manual In button indicator turns green to indicate the work mode that you are using.