Configuring the ACW state on Windows clients from the Button Module screen

Last Updated : Jun 14, 2023 |

About this task

If your availability state is Available or On a call and you do not want to receive an Automatic Call Distribution or agent call, use this procedure to change your availability state to After Call Work (ACW). However, you continue to receive Unified Communications calls.

Tip:

You can use the ACW state to work on pending tasks related to the previous call.

Before you begin

Your administrator must configure the ACW button for your extension.

Procedure

  1. Click Button Module icon.

    Avaya Workplace Client for Windows and Avaya Workplace Client for Mac display the Button Module screen.

  2. Click After Call Work.

    • If your availability state is Available, the feature button indicator turns green to indicate that your availability state is now ACW.

    • If your availability state is On a call, the feature button indicator displays the blinking state. After the call ends, the feature button indicator turns green to indicate that your availability state is now ACW.