Merging two point-to-point calls to create a conference call

Last Updated : May 10, 2019 |

Before you begin

You must have multiple calls in progress.

Procedure

  1. Do one of the following:

    • On mobile clients: For the active call, select More and then select Merge and the call that you want to merge.

    • On desktop clients: Drag the contact card of the held call and drop it over the card of the active call.

  2. Optional If available on the Avaya Workplace Client platform, confirm whether you want to merge the calls. Otherwise, go to the next step.

    Avaya Workplace Client creates a conference.

  3. Resume the held call.