Using the Team Button feature from Button Module on Avaya Workplace Client for Windows and Avaya Workplace Client for Mac

Last Updated : Jan 15, 2025 |

About this task

Use this procedure only on the monitoring station.

If contact matching functionality is available, you can view the presence and contact name of the monitored station. Additionally, the monitored station’s call line displays one of the following call states:

  • Idle: Indicates the absence of active calls.

  • On a call: Indicates there are one or more active calls.

  • Incoming: Indicates there is an incoming call.

Before you begin

  • Ensure that your administrator has configured the Team Button feature for your extension.

  • Your administrator must enable the blind transfer option.

Procedure

  1. Click Button Module icon.

    Avaya Workplace Client for Windows and Avaya Workplace Client for Mac display the Button Module screen.

  2. For the Team button, click the following depending on the monitored station’s call line:

    • Answer the incoming call for this station.

      This option is only available for the Incoming call state. If there is more than one incoming call, you must choose the call you want to answer.

    • Speed Dial: Speed dial to the default endpoint.

      This option is only available for the Idle and On a call states. You can only make an audio call using speed dial. If your administrator configures the Team Button feature with priority ringing, the user at the monitored station can differentiate between the normal and team calls.

    • Transfer Call: Blindly transfer the active call.

      This option is only available when you have minimum one active call at the monitoring station. For more than one active call, you must choose the call you want to transfer.

    • Notifications: Configure the audible ringing and visual alert notification.

      If your administrator configures the Team Button feature with no ringing, Avaya Workplace Client disables the audible ringing option.

      If your administrator disables the visual alert notification setting, Avaya Workplace Client disables this option.

  3. Optional If the monitored station includes active call redirection features and you click Speed Dial, depending on the Team Button configuration, you might be able to click one of the following:

    • Override: Overrides Call redirection and continues your call.

    • Call with redirection: Calls with redirection.

    • Cancel: Cancels your call.