Use this procedure to configure the enhanced call forwarding features for internal and external calls.
Before you begin
Enable and log in to the VoIP service.
Ensure that your administrator configured the Enhanced Call Forwarding feature for your extension.
Procedure
On the Top of Mind screen, tap the presence status indicator.
Do one of the following:
On mobile clients: Go to the Incoming Call Features screen and select Enhanced Call Forwarding.
On desktop clients: In the Incoming Call Features field, select Enhanced Call Forwarding.
Optional On mobile clients, if the Enhanced Call Forwarding switch is in the disabled state, select Enhanced Call Forwarding. Otherwise, go to the next step.
In the Unconditional Forwarding area, select the following:
Internal Calls: To configure the number to which internal calls must be forwarded every time.
External Calls: To configure the number to which external calls must be forwarded every time.
In the Forward When Busy area, select the following:
Internal Calls: To configure the number to which internal calls must be forwarded when you are busy.
External Calls: To configure the number to which external calls must be forwarded when you are busy.
In the Forward When No Answer area, select the following:
Internal Calls: To configure the number to which internal calls must be forwarded when you do not answer a call.
External Calls: To configure the number to which external calls must be forwarded when you do not answer a call.
