Video window does not close automatically

Last Updated : Jul 01, 2016 |

Condition

If you de-escalate or stop a video from an Avaya one-X® Communicator H.323 endpoint, Avaya Workplace Client does not close the video window.

For a simple point-to-point video call between Avaya Workplace Client and Avaya one-X® Communicator, Avaya Workplace Client functions differently.

  • If Avaya one-X® Communicator SIP drops the video, the Avaya Workplace Client video window closes.

  • If Avaya one-X® Communicator H.323 drops the video, the Avaya Workplace Client video window remains open with a black screen.

Solution

Procedure

Close the video window manually.