Using the Logout Override feature on Windows clients

Last Updated : Jan 20, 2021 |

About this task

If your administrator configures a value in the Forced Agent Logout Time field and your shift is coming to an end, Avaya Workplace Client displays a notification for forcibly logging you out. Additionally, you can view the time remaining after which Avaya Workplace Client logs you out on the Logout Override button.

Use this procedure to clear the notification until the next day and continue to work even after completing your shift hours.

Note:

If you are on an active call when the forced agent logout time is reached, Avaya Workplace Client moves you into the pending logout mode. In this mode, the Logout Override button flashes and you can hear a repeating tone. When you end the call, Avaya Workplace Client logs you out.

Before you begin

Your administrator must configure the Forced Logout Override feature and a value in the Forced Agent Logout Time field for your extension.

Procedure

  1. Click Button Module icon.

    Avaya Workplace Client for Windows and Avaya Workplace Client for Mac display the Button Module screen.

  2. Click Logout Override.

    The feature button indicator turns green. You continue to remain logged in even after completing your shift hours.