Sending logs to support

Last Updated : Sep 07, 2022 |

About this task

If you face an issue with the Avaya Call for Government application, you might be required to send the logs to Avaya support for troubleshooting the issue.

Before you begin

Get the support email address from your administrator.

Procedure

  1. In the Avaya Call for Government application, select Settings.
  2. Select Report a Problem.
  3. Select Copy logs to clipboard.

    Avaya Call for Government application displays a message after the logs are successfully copied to the clipboard.

  4. Select Send e-mail.

    Your native email client opens and displays a new email window.

  5. In the body of the email, right-click and select paste so that the logs you copied in step 3 are pasted as email content.
  6. Enter the details in the To and Subjects fields.
  7. Select Send.