Interactions for Bridged Line Appearance

Last Updated : Jun 19, 2023 |

This section provides information about how the Bridged Line Appearance (BLA) feature interacts with other features on the system. Use this information to ensure that you receive the maximum benefits of BLA in any feature configuration. For more information, see Avaya Aura® Communication Manager Feature Description and Implementation.

Note:

Enhanced conferencing using Avaya Meetings Server is not supported with BLA. If a BLA watcher wants to be a participant in an enhanced conference, the BLA watcher must join the enhanced conference directly.

Automatic Callback

Automatic Callback calls cannot originate from a BLA. However, when Automatic Callback is activated from the primary telephone, the callback call rings on all bridged appearances of the extension and the primary telephone.

Call Forwarding All Calls, Call Forward Busy, and No Answer

Call Forwarding can be activated or canceled for the primary extension from any BLA of that extension using a feature access code. When activated, calls to the primary extension do not terminate at the BLAs, but go to the designated forwarding destination.

Call Park

When a call is parked from a BLA, it is parked on the primary extension associated with the BLA.

Call Pickup

Calls that are made to a primary telephone can only be answered by pickup group members of the primary number. This refers to calls with alerting at bridged appearances of the primary telephone.

  • The Temporary Bridged Appearance on Call Pickup? field on the Feature-Related System Parameters screen is set to n: In this case, the primary appearance and all bridged appearances of the call are dropped after Call Pickup is used to answer the call.

  • The Temporary Bridged Appearance on Call Pickup? field on the Feature-Related System Parameters screen is set to y: In this case, the primary and bridged call appearance lamps stay lit after Call Pickup is used to answer the call.

  • The primary telephone and the BLA are not in the same pickup group: In this case, members in the same pickup group as the BLA telephone cannot answer a call that is made to the primary telephone.

    Note:

    The primary telephone and the BLA cannot be in the same pickup group. This is not a supported configuration.

When you dial the Call Pickup FAC on a BLA, the system interprets the action as an attempt to answer a call from the call pickup group of the primary telephone. When operating this way, the covering user can act as the primary user and provide the same call pickup coverage if required. Covering user is the user associated with the extension number that is configured to have call appearances of the primary number.

Call Transfer or Conference Call

When a single-line or multi-line device is administered as a BLA, and you initiate a call transfer or conference call, you can use the idle bridged call appearance or idle primary call appearance.

Your administrator must enable the parameter so that you can use the idle bridged call appearance or idle primary call appearance.

Send All Calls

Single-line device: When a single-line device is administered as a BLA, you cannot start Send All Calls for the extension of the device. You do not have a Send All Calls button, and the call appearance is associated with another extension, that is, the primary extension. When you dial an FAC, Send All Calls is activated for the extension associated with the call appearance.

Multi-appearance telephones: If you have BLAs, you can activate or deactivate Send All Calls for a primary telephone from the bridged appearance.