Answering or ignoring a call or sending a message

Last Updated : Jan 19, 2024 |

About this task

If you are already on a call, Avaya Workplace Client alerts you with a beep for waiting calls.

If you receive a Vector Directory Number (VDN) call on Avaya Workplace Client for Android, your device displays Calling Party Name (CPN) and VDN information.

If your administrator configures the Team Button feature for your extension, you can view a visual notification with the monitored station name for incoming calls.

If your administrator enables enlarging incoming call notification, you can view an enlarged incoming call pop-up on your screen.

You might use applications such as Skype or Viber for VoIP calls. If you are on such a VoIP call and use Avaya Workplace Client to answer an incoming call, Avaya Workplace Client might display an error message. When Avaya Workplace Client cannot get audio resources to support the incoming call, you see the error message.

Before you begin

On desktop clients, to send a pre-defined message to the caller:

  • Enable and log in to the Multimedia Messaging service.

  • Avaya Workplace Client must resolve the messaging address of the caller.

Procedure

  • To receive the call, select Answer.
  • To dismiss the call, select Ignore.

    After you dismiss the call, Avaya Workplace Client ignores or declines the call as per the call denial policy setting.

  • On desktop clients, to send a message to the caller, select the drop-down arrow in Message and select a message.

    After you send the message, Avaya Workplace Client ignores or declines the call as per the call denial policy setting.

  • If your administrator hides the Caller ID for the Team Button feature, to view the Caller ID, select Information.