If you are in the Auto In work mode and your administrator has set the value in the Timed ACW Interval field to 0 on Communication Manager, when you end the active ACD or DAC call:
If you are in the Auto In work mode and your administrator has set the value in the Timed ACW Interval field to a non-zero value, when you end the active call, your agent login state changes automatically to ACW. After the duration set in the Timed ACW Interval field ends, your agent login state changes automatically to Available and you continue to receive ACD and DAC calls.
