Starting an instant messaging conversation using the messaging address on mobile clients

Last Updated : Nov 26, 2025 |

About this task

Use this procedure to start an instant messaging conversation using the messaging address.

Tip:

In the New Contact area, you can perform the following actions on the messaging address to view the option to start an instant messaging conversation:

  • On iOS devices, depending on the OS version, you might be able to swipe left or full swipe to the left.

  • On Android devices, you can press and hold.

Before you begin

Enable and log in to Multimedia Messaging.

Procedure

  1. On the Top of Mind screen, in the name or number field, type a valid messaging address.
  2. In the New Contact area, tap the messaging address.
  3. In the Send a Message area, next to the messaging address, tap Instant Messaging.
  4. In the Enter message text field, type your message.
  5. Optional To add an animated emoji, tap Animated emoji and select the animated emoji that you want to use.

    You can add a static emoji anywhere in the text using the native keyboard.

  6. Tap Send.

    Avaya Workplace Client starts a new conversation.