Automatic configuration overview

Last Updated : Nov 26, 2025 |

You can configure the Avaya Workplace Client settings automatically using your email address or the automatic configuration web address.

If you type your email address and the DNS check:

  • Is successful, the settings file is downloaded. If your administrator has provisioned more than one environment, you must choose an environment before the settings file is downloaded.

  • Fails, your email address is automatically searched in Avaya Equinox® Meetings Online account.

By using Avaya Equinox® Meetings Online, if the settings file is:

  • Found in the URL, the settings file is downloaded.

  • Not found in the URL, you must enter a web address or manually configure the application.

    If the settings file is found in the web address, the settings file is downloaded.

In both instances, if your administrator has provisioned more than one environment, you must choose an environment before the settings file is downloaded.

If the settings file that is downloaded does not include your credentials for the various services, you must manually enter your credentials to log in to each service.

You might be able to view further screens related to Avaya Cloud accounts depending on whether:

  • Your Avaya Cloud account exists for Messaging.

  • Your administrator has enabled the Avaya Cloud Account setting for your account.

You can additionally configure your account to use the Avaya Equinox® Meetings Online service.