Modifying voice mail settings

Last Updated : Jul 24, 2019 |

About this task

Use this procedure to change the voice mail PIN, voice mail number, and SMS notification setting in Avaya Workplace Client. On desktop clients, you can only change the voice mail number.

To change the voice mail PIN on the voice mail server, you must make a call to the voice mail server and use the server menus. You must then use this procedure to set the new voice mail PIN in Avaya Workplace Client.

Before you begin

Avaya Workplace Client displays, hides, or disables the voice mail settings depending on the services that you configure:

  • If you configure Client Enablement Services, Avaya Workplace Client displays the System Number field as read-only.

  • If you configure VoIP and not Client Enablement Services, Avaya Workplace Client does not display the Voicemail setting in Avaya Workplace Client.

  • If you do not configure VoIP and Client Enablement Services and configure EC500, Avaya Workplace Client displays the Voicemail setting and the System Number field is editable.

Procedure

  1. In the Avaya Workplace Client settings, select Services.
  2. Optional Do one of the following:

    • On mobile clients: Select Service Details.

    • On desktop clients: Select Show Details.

  3. Select Voicemail.
  4. Optional If available on the Avaya Workplace Client platform, select System Number. Otherwise, go to the next step.
    1. Change the voice mail number.
    2. If available on the Avaya Workplace Client platform, select Save. Otherwise, go to the next step.

      Avaya Workplace Client verifies and saves the setting.

  5. Select PIN.
  6. Change the voice mail PIN.
  7. Optional If available on the Avaya Workplace Client platform, select Save. Otherwise, go to the next step.

    Avaya Workplace Client verifies and saves the setting.

  8. Select Voicemail SMS Notification.

On Avaya Workplace Client for Android, do the following:

  1. In the Voicemail SMS Notification dialog box, select one of the following:

    • Off: The device does not receive any notification when a voice mail arrives on the Client Enablement Services server.

    • Urgent Only: The device receives an SMS notification only for those voice mails that the sender marks as urgent.

    • All: The device receives an SMS notification for all voice mails.

On Avaya Workplace Client for iOS, do the following:

  1. In the E-mail to SMS address field, type a valid SMS or email address.
  2. Select Notify Me About and select one of the following:

    • All Messages: The device receives an SMS notification for all voice mails.

    • Urgent Messages Only: The device receives an SMS notification only for those voice mails that the sender marks as urgent.

On all clients, do the following:

  1. Save the changes.