Modifying audio and video settings on desktop clients

Last Updated : Jul 08, 2025 |

About this task

Use this procedure only on desktop clients.

Caution:

You might face audio issues with some Bluetooth headsets if you do not select the correct microphone and speaker.

Procedure

  1. In the Avaya Workplace Client settings, click User Preferences > Audio / Video.

    Avaya Workplace Client displays the audio and video settings.

  2. Do the following:

    • Click the microphone, speaker, and camera that you want to use.

    • Enable the Automatic Microphone Sensitivity switch to automatically set the microphone volume during an active call.

    • To decrease or increase the volume of the speakers, move the sliders to the left or right.

      You can view the energy level meter for microphone volume, which dynamically displays your microphone input. Avaya Workplace Client for Mac ensures that your speaker, microphone, and ringer volumes are synchronized with your Mac OS.

      Avaya Workplace Client for Mac displays the IM Notification Volume slider along with the Ringer Volume slider, to adjust the IM notification volume on the selected device.
      Note:

      The IM Notification Volume slider displays for the selected device only when the ENABLE_IM_VOLUME_SLIDER parameter is enabled.

    • To have a video on a call, click Video Calling.

    • To mute your microphone when you join an Avaya Meetings Server conference, click Mute my Microphone when Joining Meeting.

      If your administrator hides or locks this setting, you cannot change the microphone setting.

    • To block your camera when you join an Avaya Meetings Server conference, click Block my Camera when Joining Meeting.

      If your administrator hides or locks this setting, you cannot change the camera setting.

  3. On Windows clients, you can change the virtual background during video calls. In the Virtual Background field, click one of the following:

    • Off: Avaya Workplace Client displays the actual background during video calls.

    • Blur: Avaya Workplace Client displays a blurred background during video calls.

    • Image: Avaya Workplace Client displays a virtual background during video calls if your administrator configures a virtual background image. Avaya Workplace Client blurs the background during video calls if you click this option and the virtual background image is unavailable.

    Tip:

    If you are on a video call, you can also change your virtual background from the Virtual Background field by clicking Manage audio and video devices.

    If your administrator hides or locks this setting, you cannot change the virtual background setting.

  4. Save the changes.